Returns, Refunds & Complaints Policy for Flower Delivery St Albans
Our Fresh Flowers Guarantee in St Albans
At Flower Delivery St Albans, we are proud to serve our local community with the best quality fresh flowers. Every order is carefully handled and arranged by our experienced florists, with an unwavering commitment to delivering only the freshest blooms throughout St Albans and nearby areas. Whether you’re a household customer or a local business, your satisfaction is our top priority.
Damaged-on-Arrival Policy
We take great care in packaging and transporting your floral arrangements to ensure they arrive in perfect condition. However, if your flowers are damaged on arrival, rest assured that we will resolve the issue swiftly. Please inspect your order immediately upon receipt. If you notice any damage, let us know as soon as possible—ideally within 24 hours of delivery. This allows us to assess the situation fairly and provide a prompt solution.
Flower Freshness Window
As a trusted St Albans florist, we guarantee freshness with every arrangement. Our flowers are sourced daily and skillfully arranged to last at least five days from delivery, provided they are cared for according to the supplied instructions. If, for any reason, your flowers appear wilted or fail to maintain their freshness within this window, please let us know right away. Our team will work quickly to address any concerns about the lifespan or condition of your bouquet.
Refund & Replacement Options
Your satisfaction with our service and products is central to everything we do. Upon receiving a valid complaint regarding damage or lack of freshness within the guarantee window, we offer the following options:
- Replacement: We will arrange to send a fresh bouquet to you at the earliest opportunity, free of charge.
- Refund: Where a replacement is not desired or suitable, we can process a full or partial refund, depending on the nature of the issue.
We may ask for a photo of the flowers as received to help improve our services and streamline your resolution.
How to Make a Complaint
If you experience any problem with your order or our service, we want to hear from you. Making a complaint is simple:
- Contact us promptly after delivery with details of your issue, ideally within 24 hours for damaged or non-fresh flowers.
- Provide your order reference and, if possible, a photo of the flowers to help us understand the situation fully.
- Our team will acknowledge your complaint and work to resolve it within 48 hours, aiming for your complete satisfaction.
We value honest feedback, as it helps us continually improve. Every member of our St Albans team is committed to ensuring you receive not only beautiful, fresh flowers but also reliable, caring customer support.
Trusted Local Florist—Here for You
Flower Delivery St Albans is proud to serve our neighbours and local businesses with trusted service and a fresh flowers guarantee. We treat every order as if it were our own, and if something isn’t right, we promise to put it right. Thank you for choosing your local St Albans florist; we are always here to help.
