Welcome to our Flower Delivery St Albans online store. These Terms & Conditions constitute a legally binding agreement between you, as a customer using our platform, and our business. By ordering flowers for delivery across St Albans and surrounding areas, you accept the following terms. It is important to read these Terms & Conditions prior to placing any order, as they outline your rights and obligations, as well as our own commitment to service quality and fairness. References to “you”, “your” refer to the customer, and “we”, “our”, “us” denote our business as the provider of online flower delivery services in St Albans.
By ordering flowers through our website, you confirm that you are at least 18 years of age or have the permission and supervision of a legal guardian. Our services are only available for delivery to St Albans and the neighbouring areas as specified on our website. Orders placed for addresses beyond our delivery regions may be cancelled and refunded in accordance with our cancellation policy. The terms herein apply to all customers within St Albans and its surrounding localities.
To purchase flowers or related products, you must place an order via our online platform. The following steps outline the order process:
Customers must ensure all information provided is accurate and up-to-date. Incorrect or incomplete information may result in delayed or failed delivery; in such cases, we are not liable for any resulting loss or disappointment.
All flowers and related products are subject to availability. Due to the seasonal nature and freshness required, certain varieties may be unavailable at the time of order fulfilment. In such events, we reserve the right to substitute flowers or products of equal or higher value, preserving the overall appearance, value, and theme of the selected arrangement. Where substantial substitutions are necessary, we will make reasonable efforts to inform you prior to dispatch.
All prices displayed on our website are in GBP (£) and include VAT where applicable, but exclude delivery fees except where explicitly stated. The price payable for the products and any associated delivery fees will be as stated at the point of order confirmation. We reserve the right to change prices at any time prior to order confirmation.
Payment must be made in full at the time of ordering. We accept major credit cards, debit cards, and other secure online payment methods as shown on our website at checkout. Orders will not be processed or dispatched until full payment is received and cleared. Should we be unable to process your payment, your order will be cancelled and you will be notified accordingly.
We deliver flowers to addresses across St Albans and select neighbouring areas. Upon placing your order, you will be prompted to choose a delivery date, subject to availability. While we strive to deliver on your chosen date or within agreed timeframes, unforeseen circumstances (such as extreme weather, vehicle breakdowns, or high seasonal demand) may cause delays. We will make all reasonable efforts to keep you informed regarding any delivery changes.
If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe place at the address or with a neighbour, or attempt redelivery at our discretion. Details of the delivery attempt will be provided through your chosen contact method where possible. If neither option is feasible, the order may be returned to us and you will be contacted to arrange redelivery, which may incur additional charges.
If you wish to amend or cancel your order, please contact us as soon as possible. Cancellations and amendments can only be accepted before your order has been prepared or dispatched. Due to the perishable nature of flowers, once your order is being prepared or has been dispatched, cancellation is not possible and refunds cannot be issued except where required by law.
For non-perishable accessories, the standard cancellation period applies, and details may be provided upon request. If you need to change delivery details or wish to modify a personalised message, please get in touch promptly and we will accommodate your request where feasible.
Due to the highly perishable nature of our flower products, returns are only accepted in cases of damaged or unsatisfactory products on delivery. If you are dissatisfied with your order or it arrives damaged, please contact us within 24 hours of receipt providing clear photographic evidence of the issue. We will assess the matter and offer an appropriate resolution, which may include a replacement, refund, or store credit, dependent on the circumstances.
Returns and refunds for non-perishable goods are subject to applicable statutory rights. Nothing in these Terms & Conditions limits your legal rights as a consumer under UK law for goods that are faulty, not as described, or not fit for purpose.
Our total liability to you in respect of any loss or damage arising in connection with your order is limited to the amount you paid for the specific order concerned. We will not be liable for consequential, indirect, or special losses, loss of profit, loss of business, or loss of goodwill, howsoever arising.
We do not accept responsibility for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to acts of God, adverse weather, or third-party service failures. Similarly, liability is not accepted for non-delivery or issues arising from the provision of incomplete or incorrect delivery information supplied by you.
Nothing within these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.
You agree to use our website only for lawful purposes and in a manner which does not infringe the rights of others or restrict their use of the service. We take care to ensure the accuracy of information, prices, and product images displayed online, but occasional errors or omissions may occur. We reserve the right to correct any errors and revise any details at any time. The actual colours and arrangements of flowers may vary slightly from those shown as each order is handmade and subject to seasonal availability.
All photographic images, product descriptions, written content, and branding on our website are the property of our flower delivery business or its licensors. You may not copy, reproduce, republish, or otherwise use this material for any commercial purpose without prior written approval from us.
We process your personal data in accordance with our privacy policy, which is available to view on our website. Your data is used strictly for fulfilling your order, delivering flowers across St Albans, customer support, and where permission is granted, for marketing our services. We use secure technology and take all reasonable steps to protect your data. For full details about how we collect, store, and use your information, please view our privacy policy.
These Terms & Conditions and any contracts formed between us are governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales. Should any provision within these terms be deemed unlawful or unenforceable by a competent authority, the validity and enforceability of the remaining provisions will remain unaffected.
We may update or amend these Terms & Conditions from time to time to reflect changes in our business or for legal, regulatory, or operational reasons. Any updates will be published on our website, and it is your responsibility to review these terms periodically. Continued use of our site and services signifies your acceptance of any changes. If you do not agree to any revised terms, please do not place further orders.
Should you have any queries or comments regarding these Terms & Conditions or your experience with our online flower delivery service in St Albans, please use our website’s contact form or the customer service portal. We strive to respond to all legitimate queries in a reasonable timeframe.
These Terms & Conditions are intended to provide clarity and protection for both parties and apply to all orders for flower delivery to St Albans and adjacent areas. Your satisfaction and trust in our service are important to us. Thank you for choosing us for your flower delivery needs in St Albans.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Albans, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Albans.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
